“ We think the project went extremely well and we are very pleased with the outcome. We especially appreciate the detailed analysis that was provided on our data to identify anomalies and areas that we need to address (for example, invalid class years, Mr. and Mrs. records, etc.).
The Data on Demand tool is very easy to use. The reports that were written for us at the beginning of that phase of the project were very helpful. I used it to generate a list of Directory buyers and a proof list. Building a report from scratch was fast and easy.
From an alumni data point of view, we are very happy with the amount of information that was collected. Our benchmark data went up in several areas due to the information we received during this project, especially cell phones, employment data and email addresses. I know the Development folks were very pleased with the Gift Planning information. ”
Donna M. Potts, Associate Director, Alumni Records and Information Systems, William & Mary Alumni Association
“The Auburn Alumni Association was very proud of the 2009 Alumni Today directory. The book is gorgeous and sold better than we thought it would. In today's age, we were questioning how many alumni would want such a giant book. To our pleasant surprise we sold more than 10,000 copies! And, we secured about 700 memberships (single, annual) during the upsell process. Many folks wanted the CD as well, and we sold more than 3700 of those. A year later, I am still getting a few calls to get the directory and/or a CD. What I loved about the project, aside from the revenue stream, was the interaction with alumni during the cover voting phase. In total, we had 5000 alumni engage through voting for the winning cover, and an additional 3000 engage in other voting. It is a key project for our mission: keeping alumni connected to Auburn.”
Amanda P. Hodge '91, Manager, Marketing/Membership, Auburn Alumni Association
“The Bothell High School Alumni Association was formed in 1994, and produced our first Alumni directory with Harris Connect in 1995. From the beginning, all the work from Harris Connect has been top notch. The staff bends over backwards to make the process as easy as possible. By the time we finished the first directory, everyone had become like family.”
“In the past 15 years, the association has worked with Harris Connect on three directories, and communication has been wonderful. When I email with a question or issue, I get immediate replies from a real person. So much of the business world chooses to automate to the extent that you never talk to a human being. What sets Harris Connect apart is that they choose to keep the customer experience personalized.”
“The directories helped update a 25,000 database on alumni dating back to 1912- a task that would have been impossible for one person to do. Alumni are very pleased with the directory. There are many stories of the different ways alumni have reconnected since it's been published. And the database has been invaluable for reunion planning. I can't say enough good things about Harris Connect- their service and products represent quality and class.”
Bev Schmer, Membership Chairperson, Bothell High School Alumni Association
“This is the University of Findlay's third alumni directory using Harris Connect, and to say we are thrilled with every aspect of the directory process is not saying enough. The directory is a big undertaking for a relatively small school, and it's one of our most important contacts with alumni.”
“Harris Connect understands that our reputation is on the line when we ask a third party to contact and interact with alumni, and Harris Connect honors our commitment to alumni with every call they make. We've received tremendous amounts of praise from alumni regarding the courtesy and professionalism of the callers. Furthermore, we have not received one negative comment about the quality or accuracy of the data contained in the directory.”
“The customer service that Harris Connect delivers is exquisitely good. Any questions we had regarding the project were responded to within the hour. The staff handles all our interactions with the mindset that they want to please us and meet all our requests. I've been completely impressed.”
David P. Ferguson, Vice President of Development, The University of Findlay
“We've used Harris Connect to produce our last three membership directories and it has been an outstanding experience. The directory is a good reference for members, who use it to locate friends, and look up biographical information on one another. The company provides good quality service, and the personnel I've dealt with have always been very efficient and cooperative.”
Major Nelson O. Newcombe USA, National Secretary, National Sojourners