“I have received the directories and we are all very excited! This entire process was much easier than I anticipated, thanks in large part to the excellent work of Cassie Cox. She kept me on track in a courteous and gentle manner. She also did a great job troubleshooting any concerns that arose. I like that Harris Connect could even send voice files of calls the few times we had negative feedback! I always received prompt replies to my questions and she intervened when deadlines loomed so that necessary corrections were still included. Cassie exhibits great humor and general "unflappability." She also served as a great interface among us and all the other Harris Connect people with whom we worked. This project required less work on my part, thanks to all she did on her end!
“We are so happy to have all the new data regarding our alums and are eager to begin using it more effectively. We recently moved our data into a program called Outreach Suite, part of Salesforce.com so the clean data arrived at the perfect time. We have already done our first email blast with the updated and additional email addresses and had a very positive response from our alums. I know that we will be able to stay in touch with our alums more often and with less expense through electronic means. Our older alums in particular are very pleased to have a printed directory so they can stay connected to each other. We no longer publish yearbooks, so the history component is wonderful. One additional benefit that I did not anticipate is that the “What’s Been Happening” submissions give me another way to find alums who may be interested in writing pieces for my alumni magazine. I could go on and on. If you have any need of a reference regarding the process and how it worked, I’d be very happy to talk with people who are considering the publication of a directory and sharing our experience.”
Linda Nix, Alumni Coordinator, Casper College Alumni Office
“Our decision to embark on an alumni directory project was not easy, but at the end it was very rewarding, especially because of the support we received from Harris Connect’s customer service and sales team, and especially the project manager assigned to us. The Alumni Today directory provided critical information that improved our alumni records. Of key importance was the increase (from 36 to 48 percent) in the ratio of alumni with an active email address, allowing our university, foundation, and alumni association to reach more alumni than ever before through that channel. It also allowed us to maintain addresses for an impressive 96% of our alumni body.
“Harris Connect personnel impressed us with their fast responses to our alumni inquiries and to the many questions we had during all phases of the project. If any alumni association is considering a project of this magnitude, we highly recommend Harris Connect for the task.”
Graciela Y. Coffman, Vice President and COO, The University of Iowa Alumni Association
“Like many other organizations, our annual giving program was underdeveloped and dependent on events. We felt that it was stagnant and began to see a decline in results. We needed to change our approach and really think outside the box. Harris Connect introduced their Focus 360 program to us, which utilizes consulting and multi-channel methods to reach, communicate and acquire donors for Wake Forest Baptist Medical Center. As an academic medical center, we obviously have multiple specialties, facilities and constituents. We needed a program to help us address alumni, patients and donors. Harris Connect worked with us to put together a complex and comprehensive program that addressed the unique relationships each of our constituent groups has with the Medical Center, and as a result has helped us acquire 2,740 new donors, over two years, for a total value of over $450,000. We continue to see great results from our continuing partnership.”
Audrey Stone, Associate Vice President for Development and Alumni Affairs, Wake Forest Baptist Medical Center
“We recently contracted with Harris Connect for their PGConnectSM services to help secure planned gifts for RPI. As with any higher education institution, we were a bit reluctant to hand over our most loyal donors to a third party. However, when Harris Connect shared the details of how they conduct this program, the tenure of their planned giving communicators who make those first phone calls, the background and experience of their planned giving specialists, plus their successes with other prestigious organizations, we felt we had to move forward with a program. After identifying 20 new or previously unknown estate gifts, we are thrilled with the results and delighted with how well Harris Connect’s communicators stewarded our donors. It was just like they were an extension of Rensselaer staff. We couldn’t be happier with this program!
“Even more - I’m following up with another 104 people who said they would consider including Rensselaer in their plans in the future. Based on our average gift amount, this could possibly lead to several million dollars in new gifts!”
Art Tracy, Director of Gift Planning, Rensselaer Polytechnic Institute
Museum of New Mexico