“In just 11 months, we raised close to $1 million. The results have really amazed our volunteer leadership, and while I knew this would work – I honestly didn’t expect this level of success. I’m very surprised with the fulfillment rate, which is more than 90%. That’s impressive for a relatively uneducated donor base and it speaks volumes about Harris Connect’s professionalism. Their callers are respectful, and their follow up and collections processes are not heavy-handed, yet still highly effective. As an organization, we’re very excited about what the next few years will bring.”
Kevin Traver, Vice President of Corporate Affairs and Membership, Navy League of the United States
“Harris Connect has been an extraordinary partner with Saint Agnes Hospital Foundation as we looked to strengthen our Annual Giving Program to create a strong Grateful Families Program. From the beginning, the project management team professionally guided my staff on all aspects of the program, including design, logistics, patient testimonials and training at their call centers. We found the callers to be very invested in the success of the Hospital’s mission to provide healthcare that left no one behind. In just the first 6 months of the calling program, we received close to three times the gifts to the Saint Agnes Fund than we received the entire previous year in our Grateful Families Program.”
Malinda Small, President, Saint Agnes Foundation
“Harris Connect truly does spectacular work! Antelope Valley College's goal is to reconnect with our large alumni community, and we could have not done it without Harris Connect. Harris Connect makes it painless by providing results quickly, at a reasonable price, and the staff is outstanding. They are very professional and make sure the process runs smoothly. We look forward to reaching out to thousands and thousands of alumni by mail, but especially by e-mail and social media, all thanks to Harris Connect.”
Leyla R. Barber, Clerical Assistant III, AVC Institutional Advancement and Foundation
Cleveland Clinic is no ordinary nonprofit academic medical center. With a local, national and international presence their focus is on multispecialty clinical and hospital care combined with industry-leading research and education. As a result, their Annual Fund strategy is comprised of a series of highly targeted campaigns with very specific messaging – which is why relationship building is so critical to them.
Bridget Andrews, Director of Annual and Special Giving for Cleveland Clinic shared how Harris Connect’s callers were able to engage their constituents so well.
"In 2012, we’d focused one of our campaigns for a specific Cleveland Clinic Hospital and this year decided to do some additional calling in that same area. Since Harris Connect has a high rate of retention, I was thrilled to see that many of the callers were the same. What really impressed me, though, was that the callers not only remembered the types of questions they were asked last year– but also remembered specific conversations. Knowing there were experienced people reaching out to our grateful patients made me that much more confident in the program and its potential outcome."
Of course, as with any fundraising campaign, the results tell the real story. And, according to Ms. Andrews, Cleveland Clinic was pleasantly surprised by both the pledge rate and average pledge amount Harris Connect was able to deliver.
"Our Annual Fund is made up of mini-campaigns that are focused on a variety of initiatives. In 2012, one of those was a calling campaign for our Heart and Vascular Institute. Harris Connect was able to increase our pledge rate by 40% compared to our last campaign for that Institute. Plus, the average pledge amount of $403 was significantly higher as well. We were so pleased with the results that we decided to increase our involvement with them for 2013."
“Albemarle High School is proud of its history and past. There is not another high school in Albemarle County Public Schools that is comparable to its history. Our strong relationship and partnership with Harris Connect has helped us preserve its strong tradition since 1999 and we are proud!
“The alumni association is stronger because of Harris Connect publishing the AHS directory. The directory has been instrumental in making it possible for the purchase of a new turf field for football."
Raynell Stokes, Assistant Principal, Albemarle High School