"The Office of the Superintendent of the Amherst-Pelham Regional Public Schools (MA) enjoyed working with Harris Connect to coordinate the 2012 Alumni Directory. Harris Connect provided detailed instructions and unparalleled customer service throughout the entire process. The designers took into consideration the changes we wanted to make regarding layout and content. As a result, the 2012 Alumni Directory is perfect and completely updated to our specifications. Our high school alumni responded favorably to the requests for information and purchased the directory as a result. There were nearly 3,500 updates. This information will help us coordinate reunions and development efforts in the years to come. It was a pleasure to work with Harris Connect on this project and we appreciate their efforts."
Kimberly Stender, Community, Partnerships & Volunteers, The Office of the Superintendent |
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“Harris Connect was incredibly responsive to us when we were going through a very chaotic and emotional time after the Office of Catholic Education of the Archdiocese of Philadelphia announced their plans to close Monsignor Bonner and Archbishop Prendergast Catholic High School along with 48 other area schools. Even though we were mid-stream in an Alumni Today directory project, they took the time to help us write a special script they would use for letting alumni know what was happening and how they could help. Our project manager even emailed me a fundraising index file on a Saturday. With that information, we were able to reach out to our most likely donors immediately and start raising the money we needed to support our appeal. Thanks to Harris Connect, our alumni and so many others in the community – we were able to save our school.”
Kimberly Kelly, Sr. Coordinator for Stewardship, Monsignor Bonner & Archbishop Prendergast Catholic High School
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“I worked with the Fundraising Division of Harris Connect at two other institutions prior to contracting them for Santa Clara University. I have continued my relationship with them over the years because no matter the specific challenges, Harris Connect has always come through. They helped Humboldt State University more than double the number of alumni donors when I was the Vice President there, and they’ve helped us at Santa Clara increase the amount of dollars freshman parents pledge by 133%. The bottom line is that Harris Connect has a track record of delivering measurable and significant improvements.” Robert D. Gunsalus, Ph.D., Vice President for University Relations at Santa Clara University
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“I have received the directories and we are all very excited! This entire process was much easier than I anticipated, thanks in large part to the excellent work of Cassie Cox. She kept me on track in a courteous and gentle manner. She also did a great job troubleshooting any concerns that arose. I like that Harris Connect could even send voice files of calls the few times we had negative feedback! I always received prompt replies to my questions and she intervened when deadlines loomed so that necessary corrections were still included. Cassie exhibits great humor and general "unflappability." She also served as a great interface among us and all the other Harris Connect people with whom we worked. This project required less work on my part, thanks to all she did on her end! “We are so happy to have all the new data regarding our alums and are eager to begin using it more effectively. We recently moved our data into a program called Outreach Suite, part of Salesforce.com so the clean data arrived at the perfect time. We have already done our first email blast with the updated and additional email addresses and had a very positive response from our alums. I know that we will be able to stay in touch with our alums more often and with less expense through electronic means. Our older alums in particular are very pleased to have a printed directory so they can stay connected to each other. We no longer publish yearbooks, so the history component is wonderful. One additional benefit that I did not anticipate is that the “What’s Been Happening” submissions give me another way to find alums who may be interested in writing pieces for my alumni magazine. I could go on and on. If you have any need of a reference regarding the process and how it worked, I’d be very happy to talk with people who are considering the publication of a directory and sharing our experience.” Linda Nix, Alumni Coordinator, Casper College Alumni Office |
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“The overall customer service of the project was excellent. All questions or concerns were addressed immediately. Being new to the experience I appreciated the Project Manager’s knowledge of the process and willingness to walk me through it. She was always extremely courteous and patient with me. Our IT department also said she was good to work with in getting data imported. I especially appreciated her help in keeping me on track with the various deadlines. I am happy with the end result. I thought the color, photos, graphics and cover were very attractive. I also enjoy having the CD available. Overall, the finished product is attractive and usable.” Susan Sullivan MS Mgmt ‘97, Director for Alumni Relations, Oakland City University |
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Testimonials