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"At the Georgia Tech Alumni Association, customer service is a key component as we provide a lifelong connection to Georgia Tech for each alumnus. Harris Connect understands our needs and they’ve been a partner for a number of directory projects. Our most recent effort was the finest to date.
The entire process progressed smoothly and on schedule, we experienced an excellent connect rate and we met our sales goal. We had 28,000 alumni who responded to the project and almost 20,000 who updated their business information.
Most importantly, our alumni were pleased with the finished product. That’s just what we’ve come to expect from Harris Connect."
Jim Shea, Vice President, Georgia Tech Alumni Association |
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“Harris Connect is a company we can rely on for valuable data updates. Harris is a proven, tested solution -- a company with a solid foundation and one that is not quick to jump into unchartered waters. We appreciate that.
“The online directory benefits the university: the email tools simplify our job, and the updates integrate with our database, allowing us to maximize output.
“Online updates are also a timesaver for alumni and give them the ability to make changes 24-7 at their convenience. As a result, people are better at staying in touch. And with Facebook integration, our alumni have access to their university information at their convenience.
“The print book is still a successful project. Alumni value the directory, we’re very happy with the design, and we get a good data update as a result.”
Andriy Kharkovy, Assistant to the Alumni Director, Andrews University |
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“I’ve used Harris Connect in a previous job and was always satisfied with the quality of work. We’re a fairly young community college and have had limited contact with alumni in our short history. The Email Append and Lost Trace research results were nothing short of amazing. Our deliverable rate for the append was quite good and the match results for Lost Trace were nearly 98 percent. Overall we got a great update of alumni addresses, telephone numbers and e-mails with a very good return rate.”
Alan C. Klaas, Ph.D. , Associate Vice-President for College Advancement, Mohave Community College |
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“We’ve had nothing but positive experiences with Harris Connect and we’d definitely work with them again. Our project manager was outstanding, extremely professional, and always provided excellent turnaround. One of the key reasons to do these projects is the data updates, and the biggest challenge we faced was giving our data to a third party to do the research work. Everything went very well, and we are all thankful for the data updates, which gave us a large increase in e-mail addresses. The publication itself is stellar, and I’ve received a number of compliments from alumni and colleagues.”
Jayme Little, Director of Alumni Relations, Indiana University Medical School |
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“The Alumni Association has used Harris Connect for three directories and it has always been a high quality product. We went into our most recent project with the assumption that we were working with a top-quality company and nothing has changed our opinion. The customer service has always been excellent and very responsive. The product itself has high value. It’s a win-win with two distinct benefits. On the administrative end it gives us a top benefit -- a comprehensive database updated with the kind of intensive research that our staff of two would not have time to conduct. And on the public relations end, our alumni enjoy having a resource in place to network and look up fellow classmates.”
Julie Bohannon, Alumni Association Director, University of Science and Arts of Oklahoma |
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